PRIVACY POLICY

At MS Dispatch, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our dispatching services. By accessing or using our services, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

Information We Collect

We may collect personal information from you when you use our dispatching services. This information may include:

  1. Contact Information: such as your name, email address, phone number, and mailing address.
  2. Dispatching Details: information related to your dispatch requests, including pickup and delivery locations, items being dispatched, delivery instructions, and any other relevant details.
  3. Communication Records: records of any communications you have with us, including emails, chat messages, or phone calls.

How We Use Your Information

We may use the information we collect for the following purposes:

  1. To provide and improve our dispatching services.

  2. To communicate with you, respond to your inquiries, and provide customer support.

  3. To process your dispatch requests and manage deliveries efficiently.

  4. To personalize your experience and tailor our services to your preferences.

  5. To detect, prevent, and address technical issues, fraud, or security concerns.

  6.  To comply with legal obligations and enforce our terms of service.

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

  1. With law enforcement agencies, regulatory authorities, or other third parties if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
  2. With your consent or at your direction.
  3. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories, including text messaging originator opt-in data and consent, will be excluded and not shared with any third parties.

Consent to SMS messaging:

  • By providing your phone number and opting in to receive SMS communications from MS Dispatchers, you consent to receive text messages, including marketing and promotional content. 

  • Message frequency may vary based on your interactions with us. Standard message and data rates, as determined by your mobile carrier’s plan, may apply. By consenting to SMS messaging, you acknowledge that any associated charges are your responsibility.

  • You may opt out of receiving SMS messages at any time by replying “STOP” to any of our messages. Once unsubscribed, you will no longer receive SMS communications unless you choose to re-subscribe.

  • For questions or assistance with SMS messaging, you can contact our customer support or reply “HELP” to any SMS message.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You may have certain rights regarding your personal information, including the right to access, correct, update, or delete your information. If you wish to exercise any of these rights, please contact us using the information provided below.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means of communication.